Privacy Policy

Last Updated: 23 October 2026

At BEN DAWOOD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, place an order, or contact us.

We process personal information in accordance with applicable United Kingdom data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

BEN DAWOOD is an online retail store offering men's and women's fashion accessories in the United Kingdom.

Business Name: BEN DAWOOD
Address: 24 Swires Road, Bradford, BD2 4RS, United Kingdom
Email: bendawood@sipports.co.uk
Phone: +44 7868 244635

2. Information We Collect

We may collect the following information:

  • Full name

  • Email address and telephone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Payment transaction confirmations

  • Customer support communications

  • IP address, browser type, and device information

  • Website activity and cookie preferences

  • Marketing preferences

We collect personal information only where necessary for legitimate business purposes and the operation of our services.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil customer orders

  • Arrange shipping and delivery

  • Provide customer support

  • Manage returns, cancellations, and refunds

  • Send order confirmations and delivery updates

  • Maintain website security and prevent fraud

  • Improve our products and shopping experience

  • Meet legal, tax, and accounting obligations

  • Send marketing communications where permitted by law

4. Legal Basis for Processing

We process personal information based on applicable lawful grounds, including:

  • Contractual necessity: To process purchases and fulfil orders.

  • Legal obligations: To comply with relevant laws and regulations.

  • Legitimate interests: To maintain security, prevent fraud, and improve our services, where appropriate.

  • Consent: For certain marketing activities and non-essential cookies where required.

5. Payment Information

Payments are processed through third-party payment service providers.

We do not intentionally store complete payment card numbers or card security codes on our own servers.

Payment providers handle payment information according to their applicable security and privacy requirements.

6. Cookies and Tracking

Our website may use cookies and similar technologies for:

  • Essential website functionality

  • Shopping cart and checkout operations

  • Remembering customer preferences

  • Website performance and analytics

  • Advertising and marketing where applicable

Where required by law, non-essential cookies will only be used after obtaining appropriate consent.

Customers can manage cookies through their browser settings and any available cookie preference controls.

7. Sharing Your Information

We may share relevant information with trusted service providers, including:

  • Payment processors

  • Shipping and delivery companies

  • Website hosting and e-commerce providers

  • Customer support providers

  • Analytics and security providers

  • Regulatory authorities where legally required

We do not sell personal information.

8. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where applicable, we use appropriate legal safeguards to protect personal data transferred internationally.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil business, contractual, tax, accounting, and legal requirements.

When information is no longer required, we take appropriate steps to delete or anonymise it.

10. Your Rights

Under applicable UK data protection legislation, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion where legally applicable

  • Restrict certain processing activities

  • Object to certain processing activities

  • Request data portability where applicable

  • Withdraw consent where processing relies on consent

To exercise your rights, contact bendawood@sipports.co.uk.

You also have the right to raise concerns with the UK Information Commissioner's Office (ICO).

11. Data Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, or loss.

However, no electronic transmission or storage system can guarantee absolute security.

12. Children's Privacy

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If we become aware of unlawful collection, we will take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations.

Updates will be published on this page with a revised date.

14. Contact Us

BEN DAWOOD
24 Swires Road, Bradford, BD2 4RS, United Kingdom

Email: bendawood@sipports.co.uk
Phone: +44 7868 244635