Terms of Service

Last Updated: 23 October 2026

Welcome to BEN DAWOOD. This website is operated by BEN DAWOOD, an online retailer offering men's and women's fashion accessories in the United Kingdom.

By accessing, browsing, or purchasing products through our website, you agree to the following Terms of Service, subject to your statutory rights under applicable UK consumer protection laws.

Please read these Terms carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country of residence or that you have the necessary permission from a parent or legal guardian.

You agree to use our website and services only for lawful purposes.

You must not:

  • Use our website for illegal, fraudulent, or unauthorised activities.

  • Violate applicable local, national, or international laws.

  • Attempt to interfere with website security or functionality.

  • Upload or distribute malicious software or harmful code.

  • Misuse customer accounts, payment systems, or website services.

We reserve the right to restrict access where necessary to protect our website, customers, and business operations.

2. General Conditions

BEN DAWOOD reserves the right to refuse or restrict service for legitimate and lawful reasons, including suspected fraud, security concerns, or violations of these Terms.

Information transmitted through our website may pass through various networks and service providers.

Payment information is handled through the secure payment processing services available at checkout.

You agree not to reproduce, duplicate, copy, sell, or commercially exploit any protected content, design, or functionality belonging to BEN DAWOOD without prior written permission, except where permitted by law.

3. Products, Pricing and Availability

We aim to provide accurate product descriptions, images, prices, and availability information.

However:

  • Product availability may change.

  • Product colours may vary slightly depending on screen settings.

  • Prices may be updated for future purchases.

  • Products may be modified or discontinued.

  • Genuine pricing or listing errors may occasionally occur.

All applicable product prices, delivery charges, and other mandatory costs will be disclosed before an order is completed.

If a material pricing or product information error affects your order, we will contact you with an appropriate resolution.

Changes to product prices will not retrospectively alter an accepted order unless permitted by law and agreed with the customer.

4. Orders and Payment

By placing an order, you agree to provide accurate billing, shipping, and contact information.

After completing checkout, you may receive an order confirmation acknowledging receipt of your purchase request.

We reserve the right to decline or cancel orders for legitimate reasons, including:

  • Suspected fraudulent activity.

  • Unsuccessful or unauthorised payment.

  • Incorrect product information or genuine pricing errors.

  • Product stock unavailability.

  • Incomplete or inaccurate delivery details.

  • Other lawful operational or security reasons.

If an order cannot be fulfilled after payment has been collected, we will arrange an appropriate refund.

Available payment methods are displayed during checkout.

5. Shipping and Delivery

BEN DAWOOD currently offers delivery within the United Kingdom.

Our available shipping options are:

Shipping Method Estimated Delivery Cost
Economy Shipping 6–9 business days FREE
Standard Shipping 4–5 business days £30.00

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Delivery estimates may be affected by courier disruptions, severe weather, public holidays, or other unforeseen circumstances.

All shipping arrangements remain subject to applicable UK consumer rights.

For additional information, please review our Shipping Policy.

6. Returns, Exchanges and Refunds

BEN DAWOOD offers a 30-day return policy for eligible products, subject to the conditions outlined in our Refund & Return Policy.

Customers may also have statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

These rights may include:

  • A 14-day cancellation period for most eligible online purchases.

  • Remedies for faulty, damaged, or misdescribed products.

  • Applicable rights to refunds, repairs, or replacements.

Nothing in these Terms limits or excludes your statutory consumer rights.

Please refer to our Refund & Return Policy for full details.

7. Third-Party Services

Our website may use third-party providers for services including:

  • Secure payment processing.

  • Website hosting and e-commerce functionality.

  • Order fulfilment and delivery.

  • Customer communications.

  • Website analytics and security.

These providers may operate under their own terms and privacy policies.

While certain services are provided by third parties, nothing in these Terms removes BEN DAWOOD's legal responsibilities to customers.

8. Intellectual Property

Unless otherwise stated, original website content owned by BEN DAWOOD, including branding, text, graphics, designs, and other protected materials, is subject to applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without permission from the relevant rights holder, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

9. Limitation of Liability

BEN DAWOOD aims to provide accurate information and reliable online shopping services.

However, website access may occasionally be interrupted by maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, we are not liable for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breaches of statutory consumer rights.

  • Any other liability that cannot lawfully be excluded.

Our responsibilities for goods, delivery, refunds, and consumer remedies remain subject to applicable UK law.

10. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be handled in accordance with applicable legal procedures and mandatory consumer protections.

Nothing in this section removes any rights or protections that consumers are entitled to under applicable law.

11. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, website functionality, or legal requirements.

Updated Terms will be published on this page with a revised date.

Changes will not retrospectively remove rights arising from contracts already formed.

12. Contact Information

If you have any questions regarding these Terms of Service, your order, or our website, please contact us:

BEN DAWOOD

Business Address:
24 Swires Road
Bradford, BD2 4RS
United Kingdom

Email: bendawood@sipports.co.uk

Phone: +44 7868 244635

BEN DAWOOD — Everyday Style, Timeless Elegance.