Shipping policy

Last Updated: 23 October 2026

This website is operated by BEN DAWOOD. By placing an order through our website, you agree to the shipping terms outlined below, subject to your statutory rights under applicable United Kingdom consumer protection laws.

We are committed to providing a reliable, transparent, and convenient delivery experience for our customers throughout the United Kingdom.

1. General Information

All orders are subject to product availability. While we make every effort to maintain accurate stock information, occasional availability issues may occur.

If a product becomes unavailable after an order has been placed, we will contact the customer and offer the following options:

  • Wait for the product to become available again.

  • Receive a refund for the unavailable product.

Any refunds will be processed in accordance with applicable consumer protection laws.

2. Shipping Methods and Costs

BEN DAWOOD offers the following shipping options within the United Kingdom:

Shipping Method Estimated Delivery Cost
Economy Shipping 6–9 business days FREE
Standard Shipping 4–5 business days £30.00

Delivery estimates are calculated in business days and exclude weekends and public holidays.

All available shipping methods and applicable charges are displayed at checkout before payment confirmation.

3. Shipping Destinations

We currently deliver exclusively within the United Kingdom (UK).

Orders placed with delivery addresses outside our supported shipping regions cannot be fulfilled.

4. Order Processing and Dispatch

Orders are generally processed and dispatched within 1–2 business days following successful payment confirmation.

  • Orders are processed Monday to Friday, excluding UK public holidays.

  • Orders placed on weekends or public holidays are generally processed on the next business day.

  • Additional processing time may be required during busy periods or when order verification is necessary.

Order processing times are separate from the estimated shipping times stated above.

5. Delivery Address Changes

Customers are responsible for providing accurate and complete delivery information during checkout.

If you need to update your delivery address, please contact our customer support team as soon as possible.

Once an order has been dispatched, changes to the delivery address may no longer be possible.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation notification.

Tracking information will be provided where available through our delivery partners.

Please allow some time for tracking information to become active after dispatch.

7. Shipping Delays

Although we aim to deliver orders within the estimated delivery periods, delays may occasionally occur due to:

  • Courier or transportation disruptions

  • Severe weather conditions

  • Public holidays

  • High seasonal demand

  • Circumstances beyond our reasonable control

If a significant delay occurs, please contact our customer support team.

Nothing in this policy affects your statutory rights concerning late or failed delivery, including the applicable 30-day delivery requirement unless otherwise agreed.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as reasonably possible.

To help us investigate, please provide:

  • Your order number

  • A description of the issue

  • Photographs of the damaged product or packaging, where available

Our customer support team will review the matter and arrange an appropriate resolution in accordance with applicable UK consumer law.

9. Order Cancellations

If you wish to cancel an order before dispatch, please contact us immediately.

We will make reasonable efforts to accommodate cancellation requests.

If an order has already been dispatched, customers may still exercise their applicable statutory cancellation and return rights.

For further information, please refer to our Refund & Return Policy.

10. Contact Information

For questions regarding shipping, delivery, or order tracking, please contact us:

BEN DAWOOD

Email: bendawood@sipports.co.uk

Phone: +44 7868 244635

Business Address:
24 Swires Road
Bradford, BD2 4RS
United Kingdom

We are committed to assisting our customers and providing a dependable shopping experience.